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Windows Mobile FAQ

  1. How can I install your application on my Windows Mobile handheld?

    There are two ways to install our Windows Mobile applications:

    I) There is a link to .ZIP archive in Download section on the right side of a product page. It is usually the first download there and it's called "Universal desktop installation file".
    a) Download this archive to your desktop and unpack it using WinZip or WinRar. You'll receive an .EXE installation file.
    b) Make sure that your handheld is connected to your desktop.
    c) Run the .EXE installation file and then follow instructions on your desktop and your handheld.

    II) If an application is not a bundle, there are three different links to .CAB installation files in Download section on the right side of the product page.
    a) Choose the one that suits your handheld's operating system* and download it to your device.
    b) Locate the .CAB installation file using your device's File Explorer.
    c) Run it and then follow instructions on your handheld.

    *If your handheld has a touchscreen and it was bought in 2006 or later, most likely you should choose Windows Mobile 5.0, 6.x Classic/Professional installation file. If your handheld hasn't got a touchscreen, you should choose Windows Mobile 5.0 for Smartphones, 6.x Standard installation file.

  2. Where I can find more information about WM-specific issues?

    Microsoft has an excellent Help & how-to section on their site.

More information
Random question

Do you provide phone support?

Unfortunately we do not provide phone support yet. The best way to reach our support is to use our support form. Usually we respond in minutes, but in some cases it can take up to 24 hours to respond.

Please note that if you have purchased our software from one of our resellers (Handango, Mobihand, PdaTopSoft, e.t.c.) and trying to reach their support, it can take up to days, sometimes weeks to solve your issue.

More questions from Common FAQ.