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Palm OS FAQ

  1. What is my HotSync ID?

    The HotSync ID is the name assigned to your Palm OS device as determined by you during your first HotSync or after hard-reset. Usually it is similar to your name, but it is not an obligatory. Registration codes for our software titles are based on this ID. Please note that the HotSync ID is case and punctuation sensitive, so be careful when providing it while purchase.

    To locate your HotSync ID, do the following on your Palm OS handheld:

    • From the main Applications screen, locate and tap on the HotSync icon.
    • Note the name at the upper right – that is your HotSync ID.
    • Alternatively, you may locate it within the Palm Desktop software at the upper right hand corner of the Palm Desktop to the right of User ID.
  2. Is it possible to use full 320x480 screen size on my Tungsten T3?

    To use full screen on T3 you should download and install so-called T3 DIA Compatibility package. Please note that this package is developed by Palm, not by us.

    WARNING: You should install both .PRCs at the same time.

    WARNING: This package is intended only for Tungsten T3, not for any other device. If you have installed it to another device, the only way to uninstall it is to perform hard-reset.

  3. Where I can find more information about Palm-specific issues?

    As you may or may not know, there is a huge knowledgebase at the Palm Support page.

More information
Random question

Do you provide phone support?

Unfortunately we do not provide phone support yet. The best way to reach our support is to use our support form. Usually we respond in minutes, but in some cases it can take up to 24 hours to respond.

Please note that if you have purchased our software from one of our resellers (Handango, Mobihand, PdaTopSoft, e.t.c.) and trying to reach their support, it can take up to days, sometimes weeks to solve your issue.

More questions from Common FAQ.

Visit our solitaires portal SolitairesUnlimited.com.

You can play there all solitaires from our collection for free right in your browser window or you can buy any of the solitaires for your mobile device (Palm OS and Windows Mobile supported).

Solitaires Unlimited is a collection of 800 solitaires in a single package. You can find all popular solitaires in this collection (including Spider, FreeCell, Klondike, Pyramid, Yukon, Forty Thieves and others) as well as some new solitaires you have not seen in any other solitaires collections.