If you decided to reach our support via support form, we may assure you that none of your requests will remain unanswered! But what to do if you have not received an answer from us within 24 hours? This means that either your mail provider has incorrectly treated our email as spam (try to check your spam\junk folder) or you have provided incorrect\non-working email address. In both cases, you can try to resend your request and provide another email address.
We receive tons of spam everyday, so it is not a surprise that your email can lost in it. We recommend you to use support form – most effective way to reach our support.
Unfortunately we do not provide phone support yet. The best way to reach our support is to use our support form. Usually we respond in minutes, but in some cases it can take up to 24 hours to respond.
Please note that if you have purchased our software from one of our resellers (Handango, Mobihand, PdaTopSoft, e.t.c.) and trying to reach their support, it can take up to days, sometimes weeks to solve your issue.
Most of our products are distributed as shareware. You can freely download, distribute and try them before buy. Some of them have limited functionality, but most are fully functional within trial period (usually 14 days). If application suits your needs, you should pay for it, get registration code and unlock your copy.
Along with shareware products, we have some freeware titles. This means you do not have to pay for using the program and can freely distribute its not-modified copies.
Despite the fact that we test our software before selling it, bugs can happen. Critical bugs (which leads to fatal exceptions, unexpected reboots, e.t.c.) will be fixed immediately (at least we are trying to do so). Other bugs, which are not very critical, will be fixed in next software updates.
If you found a bug in our applications, please use our product support form to report about it. Your feedback is important to us, because you can help us make our programs better!
How to purchase with discount?
If you have discount coupon, you should enter it into the corresponding coupon field at the eSellerate shopping cart. Please make sure that you see your discount on the final step of the checkout.
Sometimes we have sales on our site, so we recommend you to check our news or RSS feed. In this case you don't need to enter coupon manually. All you need is to click on 'buy' link and discount will be applied automatically.
More questions from Purchase FAQ.
Visit our solitaires portal SolitairesUnlimited.com.
You can play there all solitaires from our collection for free right in your browser window or you can buy any of the solitaires for your mobile device (Palm OS and Windows Mobile supported).
Solitaires Unlimited is a collection of 800 solitaires in a single package. You can find all popular solitaires in this collection (including Spider, FreeCell, Klondike, Pyramid, Yukon, Forty Thieves and others) as well as some new solitaires you have not seen in any other solitaires collections.